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Shopping Tips and Information About Diapers_com

Shipping Information

Shipping is FREE and FAST for orders over $50.00. For orders under $50, it is $4.99.

PROCESSING AND DELIVERY TIMES

We ship UPS Ground and try to get all orders out the next business day and sometimes even the same day. For most of the country, therefore, you will RECEIVE your orders within 2-4 business days after placing it. This INCLUDES processing and ship times. For NYC, Boston, San Francisco and surrounding areas, it is 2 business days. Click to find out when you will receive your order.

SHIPPING RESTRICTIONS

We currently deliver only to the United States, EXCLUDING Alaska and Hawaii. We do not make international deliveries (or to Puerto Rico). We also do not yet offer guaranteed overnight shipping, although in many areas like NYC, Philadelphia, Boston, San Francisco and surrounding areas, you will usually get your order within 2 business days. Otherwise, it is ordinarily 3-4 days. Click to find out when you will receive your order.

Return Policy

If you are not 100% satisfied with your purchase for any reason, we will be happy to accept returns of UNOPENED packages within 30 days of the sale date and issue you a full refund.

We will also accept OPENED packages if we have sent you the wrong product or there is a defect in the product. You may return the product within 30 days of the sale date and we will issue you a full refund.

HOW TO RETURN A PRODUCT

Return shipping is free. To return any product, contact our customer service center via phone (1-800-342-7377) or email (customercare@diapers.com). A customer care representative will email you a prepaid UPS shipping label to apply to the package you are returning. You can give the package to your UPS driver or drop it off at any UPS drop-off location.

Once the item(s) are received, an e-mail will be sent to you and a credit will be applied to your account.