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Sales tax

eToys doesn't charge sales tax in most states. However, state law requires eToys to collect sales tax on orders shipped to Massachusetts and Virginia regardless of where the purchase originates from.
On orders shipped to Colorado state regulations require us to collect sales tax based on the entire order amount, including the shipping and handling fee.
Because states sometimes change their sales tax rates, the sales tax amount we quote is an estimate. We charge the legally required sales tax rate at the time of shipment. You can review your sales tax amount before submitting your order during the "Review" step during the checkout process.

Shipping Information

When you choose your shipping method during checkout, we'll estimate the delivery date for you. We base the date range we give you on the estimated processing time (we call it the "usually leaves warehouse" time on the product page) and the shipping method you choose.
Fixed Shipping Rate
For some oversized or heavy items, we charge a Fixed Shipping Rate. You'll find the total shipping cost for these items listed as part of the product description.
Free Gifts
If you qualify for a free gift with your purchase, we ship the gift free of charge. However, if you decide to send the free gift to a friend or relative at a different address, we'll charge you the base price for that shipment.
Free Standard Shipping on Select Items
Items with the symbol Free Standard Shipping qualify for Free Standard Shipping. To receive this offer, be sure to select the "Standard Shipping" option at checkout.
If some items in your shipment don't display the Free Standard Shipping symbol, we charge regular shipping and processing rates (base price + per pound price based on total weight). For these shipments, your Free Standard Shipping discount applies to the per pound price of the qualifying item. The discount appears in red. (Example: You save $1.18).

Return Policy

If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt:
* Any toy item in its original condition
* Any unopened video game, video game console, software item, VHS or DVD
We will refund your money as long as your product meets the above conditions and you include the original pack slip. For returns without the original pack slip, we issue an electronic eToys Gift Certificate.
Holiday Return/Exchange Policy

We want to make it easy for you to use eToys for all your holiday gift-giving needs. That's why you have until January 25th to return or exchange items purchased on or after October 1st.

If you don't have your pack slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.

Send it to:

Toys Distribution Center
200 Toy Lane
Blairs, VA 24527

Note: unless the return/exchange is due to an eToys error, we can't refund shipping charges.