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Shopping Tips and Information About J and R Computer Music

J&R is unique in the world of retailing. J&R is a megastore with the personal touch of your local retailer... a family-owned business with a reputation that spans the globe. Now, this same combination of price, selection, security, and service has been extended to their website. J and R has Audio, MP3, CD Players, Home Theater, Receivers, Portables, Speakers, Video, DVD Players, TVs, VCRs, Camcorders, Videogame Systems, Cameras, Digital Cameras, Point & Shoot, SLR Cameras, Lenses, Binoculars, Computers, PC Desktops, G4 & iMacs, Notebooks, PowerBooks, Monitors, Printers, Software, Business, Graphics, Web, Games, Travel, Utilities, Database, Office, PDAs, Cell Phones, Cordless Telephones, Fax, Copiers, Home Products, Household Appliances, Health & Fitness, Kitchen, Personal Grooming, Travel, Luggage, Voltage Converters, Alarms, Watches, GPS, Car Appliances, Movies, Top DVDs, New Releases, Action, Comedy, Drama, Music, Top CDs, Downloads, Pop, Rock, R&B, Jazz, Classical, Alternative and lots more.

Sales tax

J&R only collects sales tax on orders being shipped to an address within New York State. Sales tax is calculated to be the same as your local New York sales tax. There is no tax collected for orders shipped outside of New York State.

Shipping Information

Shipping Options
For the 48 contiguous United States, J&R offers a variety of shipping options on most electronics-related items: Ground, 2 Day Air, 1 Day Air, and Saturday Delivery. We currently use UPS as our main carrier. US Mail options are used for P.O. boxes and APO/FPO orders. Orders to all domestic P.O. boxes are shipped via Express Mail only. Orders to APO/FPO are shipped via Parcel Post Air. Actual delivery times to APO/FPO addresses may vary. Alaska, Hawaii and Puerto Rico orders are offered the choices of 2 Day Air or 1 Day Air. Some overweight or oversized items may not be available for shipment outside the 48 contiguous U.S. or to Post Office Boxes.

Music/Movie items are currently shipped via Air Mail for Standard shipping, or UPS 2 Day for Rush orders.

The default shipping is Ground Shipping (for heavy-weight items, it may be Freight Shipping). If you want any other form of shipping (such as Rush Shipping), you will have the opportunity to choose available options during the order process.

All orders (other than Music/Movie orders) require someone to sign for them; please do not ask us to leave your package without signature.

Many items on our site currently feature Free Shipping; you will often see a drawing of a truck with the word "FREE" written on it. These are limited offers and may be withdrawn at any time prior to (but not after) you place an order. Free Shipping applies to orders shipped via Standard Ground shipping (not Rush or Freight) and applies only within the 48 Contiguous States.

Return Policy

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from J&R (see exceptions above). Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. For an RA (Return Authorization) number, call Customer Service at (800) 426-6027. Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer’s carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.
All returns must be packed in an outer shipping carton with valid RA # written on the outside of the shipping carton.
A copy of your original invoice must be included in your return package.
Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are no exceptions.
Please ship your parcel back to us Freight Prepaid. We suggest that you use UPS Ground Service “Insured”. Sorry, we cannot accept COD or freight-collect shipments.
We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc., Postal Annex, etc. Note: A signed proof of delivery will be required on all lost package claims. The above guidelines apply to all internet and mail order purchases.

Send pre-authorized returns to:
J&R Music and Computer World
59-41 Maurice Ave.
Maspeth, NY 11378

Purchases made through our website or by phone may also be returned to our Retail Store. Returns for computer and office products can be brought to 19 Park Row basement. Returns for other consumer electronics can be brought to 31 Park Row basement.