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Sales tax

Recipients of orders shipped to states other than Massachusetts are responsible for complying with state and local tax laws. In compliance with Massachusetts state tax laws, True Jeans does not charge sales tax for apparel purchases delivered to Massachusetts addresses. However, True Jeans may charge sales tax on any non-apparel orders delivered to Massachusetts addresses.

Shipping Information

Free shipping applies only to Domestic orders placed in the Continental U.S. that meet the min purchase requirement of $100 (excludes Hawaii and Alaska as well as all International orders)
For all standard shipping orders less than $100, customers will be charge a flat rate shipping charge of $5.00. Standard Shipping is typically sent via USPS 2-3 Priority Shipping. Overnight shipping orders are typically handled by UPS. Overnight shipping orders must be received before 3:00 pm (Eastern Standard Time) to gaurantee next day delivery, or the item will be shipped the following business day.

Weekends and Holidays True Jeans does not ship during the weekends. Orders received after 3pm on Friday, or anytime on Saturday or Sunday, will not be shipped until the next business day.
True Jeans also DOES NOT offer Saturday delivery on any expedited orders. Expedited orders placed on Fridays will not be delivered until the following business day.

PLEASE NOTE: True Jeans will be closed for all Federal Holidays, including New Years' Day, Martin Luther King, Jr. Day, Memorial Day, Independece Day, Labor Day, Columbus Day, Veterns Day, Thanksgiving and Christmas. All orders receieved after 3:00 PM on the previous business day will not be processed until the following business day.
International Shipping Costs and Methods
International orders are typically shipped via UPS and are usually delivered between 5-7 business days, depending on available international shipping options for selected destination country.

Return Policy

True Apparel Company wants you to be completely satisfied with your purchase. Returns are accepted within 30 days of shipment for items that HAVE NOT BEEN WORN, ALTERED, OR WASHED, and with ALL tags attached.
Our return policy is as follows:
Only NON-CLEARANCE merchandise may be retuned with 30 days from date of shipment (any item sold at a 30% discount or more is considered a clearance item)
Items being returned must NOT be WORN, WASHED, or ALTERED.
Items being returned must have all original tags attached.

To make a return, send your request via e-mail to Customer Care or call 1-877-FIT-TRUE Monday - Friday 9:00 am - 5:00 pm EST. Please include the following information with your return request:
Name
E-Mail Address
Phone Number (we will only use this to notify you of any problems with your return request)
Order Number
Style Name and Size that is being returned
Reason for Your Return (please be as specific as possible)
Please be sure to include all of the information above with your return request. Your return may not be processed if we do not have all of your information. After your return request is received and processed by True Jeans Customer Care, you will receive a pre-paid return shipping label that will be sent to you via e-mail.

Please send all returns or exchanges to:
True Jeans Fulfillment Center
800 West Cummings Park
Suite 6250
Woburn, MA 01801

True Jeans will refund the full purchase price of the jeans less the cost of return shipping and handling charges once the item has been received at True Jeans’ fulfillment center.

True Jeans will refund the full purchase price of the jeans and the shipping charges:
If the wrong item was shipped to you
And once the item(s) being returned have been received, inspected and verified, at the True Jeans’ fulfillment center.

International Returns and Exchanges International exchanges & returns work in the same way as domestic exchanges & returns, but do not include prepaid return labels or refund return shipping costs.